Aftersales Service Specialist - German Speaker

At Stark Future, we challenge the norm by revolutionizing the motocross industry with
cutting-edge electric motorcycles. Our commitment to innovation, performance, and
sustainability drives everything we do.
As we continue to scale globally, we are focused on strengthening our Aftersales operations,
enhancing dealer support, and delivering an exceptional customer experience. We are
committed to operational excellence, efficiency, and providing a premium level of service to
both our dealer network and direct customers worldwide.

Role Overview

The Aftersales Service Specialist role is responsible for managing all aspects of the
customer journey from order confirmation through delivery and beyond, ensuring a seamless
and high-quality ownership experience for both customers and dealers. This position
provides exceptional service support by handling sales operations cases, coordinating
service activities, and supporting warranty operations, while ensuring accurate
documentation and efficient case handling.
The role acts as the primary liaison between customers, dealers, and internal teams,
overseeing post-sale coordination and proactive communication to ensure every step of the
process runs smoothly. With a strong focus on the post-sale customer experience, the
position ensures that pre-delivery and post-delivery issues are handled effectively and that
warranty operations and claims are executed correctly and in a timely manner through close
cross-functional collaboration.

Key Responsibilities

Service Case Management

● Handle and resolve service requests from customers and dealers efficiently and
accurately.
● Log, document, and track all cases to ensure proper follow-up and closure.
● Provide clear and timely communication to customers and dealers on service
inquiries, policies, and procedures.

Orders Coordination

● Process and track dealer and direct-to-consumer orders to ensure accurate
fulfillment.
● Coordinate with the Logistics team to ensure vehicles are assigned for delivery and
customers receive timely updates.
● Verify that all necessary documentation, including title registration and compliance
paperwork, is ready before dispatch.
● Handle any last-minute changes related to delivery schedules, shipping methods, or
customer preferences.

Pre-Delivery and Post-Delivery Issue Resolution

● Manage pre-delivery issues such as vehicle unavailability impacting order fulfillment,
VIN reassignment, delivery inconsistencies, and similar operational constraints.
● Manage post-delivery concerns including damaged products, missing accessories,
incorrect orders, or missing documentation.
● Coordinate closely with Parts, Logistics, and Accounts teams to ensure timely and
effective issue resolution.
● Identify, track, and report recurring issues to support continuous process
improvement.

Warranty and Documentation Management

● Process and track warranty claims in compliance with company policies.
● Maintain accurate and updated service documentation, accessible to customers and
dealers.
● Support the improvement of warranty workflows and customer/dealer communication
channels.

Collaboration and Coordination

● Collaborate with internal teams, including Parts, Technical Support, IT, Logistics,
Sales, and Accounts Receivable, to resolve service cases and financial matters.
● Coordinate service-related billing issues and account discrepancies.
● Support cross-team communication and ensure smooth handovers between
departments.

Reporting and Continuous Improvement

● Track key service KPIs such as response times, resolution rates, and customer
satisfaction.
● Analyze case trends and contribute ideas for improving service processes and
workflows.
● Participate in training sessions and provide feedback to refine service operations.

Qualifications and Skills

Required

● Experience in sales operations, aftersales, technical support, or customer service
roles.
● Fluent German speaker (written and spoken).
● Strong problem-solving and organizational skills with the ability to manage multiple
cases efficiently.
● Knowledge of service case management, documentation, and warranty processes.
● Excellent communication and coordination skills.

Preferred

● Experience working with Zendesk, service management software, or ERP systems.
● Background in electric mobility, motorcycle, or automotive industries.
● Familiarity with dealer networks, warranty operations, or accounts coordination.

Why Join Stark Future?

● Be part of a revolutionary company shaping the future of electric motorcycles.
● Work in a fast-paced, high-performance environment with cutting-edge technology.
● Join a passionate, global team dedicated to innovation and customer satisfaction.
● Enjoy opportunities for career growth and professional development in a rapidly
expanding company.

Challenge the norm. Join Stark Future and be part of the revolution